SHIPPING COSTS:
We will charge a certain shipping fee to work with logistics providers in order to obtain quality logistics services.
SHIPPING TO OVER 50 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
Alluxes is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. lf we have made an error we will fully take responsibility for the original order that was made for you at no charge.
SHIPPING TIME
We try to send your orders as quickly as possible, usually taking 7-15 days to arrive in most countries. But sometimes it may take a few more days to get there, depending on where you live and other things we can’t control.
This doesn’t include our 1-3 day processing time. All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
YOU CAN TRACK YOUR ORDER HERE: Track Your Order
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us at [email protected] and we will do our best to help you out.
